Frequently Asked Questions

For Clients
For Specialists/Mentors
  • ACPAConnect connects people who are entering into careers and/or honing existing skills with professionals working in the diverse field of Student Affairs using one-on-one, one-hour videoconference, phone or in-person sessions.

    ACPAConnect goes beyond connecting online and career coaching.

    ACPAConnect specialists and mentors offer real-life career experiences.

    This could be the most valuable time you ever spend online. ACPAConnect gives you one-on-one access to experts doing what you're aspiring to do -- specialists and mentors who will answer your questions and share their knowledge.

    So, how does it work? Here are answers to some frequently asked questions.


    How do I meet with my ACPAConnect Specialst or Mentor?

    You have three options — you can choose any one of them for each session:

    1. Phone (land, mobile or voice-only Skype)
    2. Videoconference (Skype, FaceTime, Google Hangouts or another video method of choice)
    3. In-person at your advisor's place of work

    How much does it cost?

    Consult sessions are free of charge for ACPA members. To become an individual member of ACPA, click Here.

    How do I find the right Specialist or Mentor?

    Use the keyword search on the ACPAConnect home page to describe area of interest you want to explore, and choose from the list of professionals resulting from your search. Compare specialists and mentors by reading their biographies, watching their videos, scanning their photo galleries and reading client reviews.

    How do I know ACPAConnect professionals are reputable experts?

    ACPAConnect requires our professionals to be successful, full-time professionals in their careers for a minimum of five years before they join ACPAConnect. We research each professional's work history, references and online presence. We also reserve the right to conduct background checks on professionals. ACPAConnect specialists and mentors are the real deal.

    What do I have to do to schedule my one-hour session with an ACPAConnect Specialist or Mentor?

    You just need to follow five easy steps

    1. Set up an ACPAConnect account.
    2. Send a message to the professional requesting a one-hour videoconference, phone or in-person session, and provide up to 10 days and timeframes that work for your schedule. (If you would like to request a full-day or half-day mentorship session, you'll work directly with ACPAConnect to schedule your meeting. Please call us at 202-835-2272.)
    3. The ACPAConnect professional will suggest three one-hour time slots for your session based on your preferences.
    4. Accept and book one of the suggested time slots.
    5. Connect with your phone, in-person or videoconference (via Skype, FaceTime, Google Hangouts or another method of your choice) session. Easy!

    What if I'm not tech savvy?

    No problem. The easiest option is to choose a phone session, conducted via your home or mobile phone number. You can also have voice-only calls via Skype [Click here to download Skype].

    Videoconferences can take place via Skype, FaceTime, Google Hangouts or any other videoconference service - you'll work with your advisor to pick the method that's best for you both. If you are planning a videoconference, you'll need broadband Internet service, a camera on your computer, and software such as Skype.

    What are the system requirements?

    To have a videoconference with an advisor, you'll need videoconferencing software such as Skype [Click here to download Skype], a webcam, a microphone and speakers. For a voice conference, you can either use Skype with your computer's microphone and speakers, or your personal phone.

    For Mac users, we support Chrome, Firefox and Safari. For Microsoft Windows users, we support Firefox, Chrome and Internet Explorer 9 and Internet Explorer 10. We strongly recommend that you update your web browser to the latest version:

    Do I need to share my email, phone number or Skype address?

    Your email address will be shared with your selected professional such that you may set up your videoconference, phone or in-person session. The contact information you share to conduct that session is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your selected professinoal, and only after your session has been acknowledged by the specialist or mentor, booked and paid for.

    Should I have a list of questions prepared for my meeting?

    Although the Specialist/Mentor will have a baseline of information to cover with you each session, you should come fully prepared with your list of questions. This is your time. You will get out of it what you put into it. Make it count.

    Will I be able to publicly rate my interaction with the ACPAConnect professional after our session?

    Absolutely! And they will love to see your comments and feedback.

    What if one of us is late for a session?

    We use the "personal trainer" model for dealing with tardiness or cancelation. If you are more than 15 minutes late or you cancel within an hour of your session with your specialist/mentor, you lose that session. If you are late, ACPAConnect professionals are not obligated to wait more than 15 minutes for you. Nor do they need to credit you for their valuable time. So be on time!

    The same is expected of ACPAConnect professionals. If an specialist or mentor is more than 15 minutes late or cancels within an hour of your session, they will reschedule with you and make up any additional lost time and then some. We recommend consultants provide an additional 30 minutes of consultation for being late or canceling at the last minute.

    There are exceptions to every rule. If an emergency occurs, both parties should be accommodating and use good sense.

    If I establish a working relationship with the specialist or mentor, should I continue to use ACPAConnect to communicate with them?

    Yes. We look forward to an ongoing relationship with you!

    Have other questions we didn't answer here?

    Please email us at alex@acpa.nche.edu or call us toll-free at 202-835-2272.

  • Why should I become an ACPAConnect Specialist or Mentor?

    For lots of reasons, but primarily:

    1. To make a difference in people's lives
    2. To gain valuable credibility in your field

    What are the criteria to become an ACPAConnect Specialist or Mentor?

    You will make a great ACPAConnect Specialist or Mentor if you:

    1. Love what you do and want to share your knowledge with others
    2. Have worked in your field full-time for a minimum of five (5) years
    3. Are able to advise ACPAConnect clients via one-hour phone, videoconference and/or in-person sessions (at your place of work)
    4. Are able to sign-off on ACPAConnect's Terms and Conditions

    How will I share my expertise?

    Via:
    1. Phone (or voice-only Skype);
    2. Videoconference (via Skype, FaceTime, Google Hangouts or another video service); and/or
    3. In-person at your place of work (optional)

    What do I have to do to schedule my time with an ACPAConnect client?

    You just need to follow four easy steps:

    1. You will receive an email from a prospective client via ACPAConnect requesting a one-hour phone, in-person or videoconference session. They will provide up to 10 dates and timeframes that work for their schedule. (On occasion, clients request a half- or full-day in-person mentorship session. When they do, they will work directly with ACPAConnect to schedule that with you if you are available and open to half-day or full-day mentorship. It is not required.).
    2. You will suggest three one-hour time slots for the conference based on the client's preferences.
    3. The client will accept and book one of the suggested time slots.
    4. Your email address will now be shared with your client such that you may set up your one-hour phone, videoconference or in-person session. The contact information you share to conduct that session is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your client, and only after you've acknowledged the session request, and it has been booked and paid for by the client.

    What if I'm not tech savvy?

    No problem. The easiest option is to choose a phone session, conducted via your home or mobile phone number. You can also have voice-only calls via Skype [Click here to download Skype].

    Videoconferences can take place via Skype, FaceTime, Google Hangouts or any other video conference service - you'll work with your client to pick the method that's best for you both. If you are planning a videoconference, you'll need broadband Internet service, a camera on your computer, and software such as Skype.

    What are the system requirements?

    To have a videoconference with a client, you'll need videoconferencing software such as Skype [Click here to download Skype], a webcam, a microphone and speakers. For a voice conference, you can either use Skype with your computer's microphone and speakers, or your personal phone.

    For Mac users, we support Chrome, Firefox and Safari. For Microsoft Windows users, we support Firefox, Chrome and Internet Explorer 9 and Internet Explorer 10. We strongly recommend that you update your web browser to the latest version:

    Do I need to share my email, phone number or Skype address?

    Your email address will be shared with your client such that you may set up your phone, videoconference or in-person session. The contact information you share to conduct that session is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your client, and only after you've acknowledged the session request, and it has been booked by the client.

    Will I get to edit my professional bio that will be posted on the ACPAConnect website?

    Absolutely. And it can be updated at any time.

    Will my clients be able to publicly rate my ability to share my knowledge on ACPAConnect?

    Absolutely. This provides you fantastic credibility and cachet; in your field.

    Will I need to sign-off on some Terms and Conditions?

    Yes. You need to agree to our Terms and Conditions at the time of your application to become an ACPAConnect specialist or mentor.

    What if my client or I am late for a session?

    We use the "personal trainer" model for dealing with tardiness or cancelation. If you are more than 15 minutes late or you cancel within an hour of your session, you need to reschedule with your client and make up any additional lost time and then some. We ask that you provide an additional 30 minutes of consultation for being late or canceling at the last minute.

    If your client is more than 15 minutes late or cancels within an hour of your session, they lose that session. You do not need to credit them for your valuable time.

    There are exceptions to every rule. If an emergency occurs, both parties should be accommodating and use good sense.

    Once I establish a relationship with a client, do I still use ACPAConnect for additional sessions with them?

    Yes, please do!

    Have other questions we didn't answer here?

    Please email us at alex@acpa.nche.edu or call us toll-free at 202-835-2272.